An extraordinary opportunity to be a part of a culture you can be proud of by joining one of the nations’ top Long Term Care and Skilled Nursing health care providers as a Customer CARE Specialist at our dynamic facility located in Largo, FL.
Purpose of Your Job Position
As a Consulate Health Care Customer CARE Specialist, you are entrusted with the responsibility of planning, organizing, developing, and coordinating the company’s quality assurance program under the direction of the Vice President of Corporate, Clinical, and Regulatory Compliance as well as demonstrating in all interactions, Consulate Health Care’s five core values of Compassion, Honesty, Integrity, Respect, and Passion. The primary purpose of your job position is to improve customer satisfaction in the facility. You are entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually improve systems and processes to meet the needs of our residents.
As a Customer CARE Specialist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible for improving customer satisfaction in the facility. The Customer CARE Specialist may be flexible depending on specific facility needs, but at a minimum is available seven days a week from 4 p.m. – 7 p.m. Monday through Friday and from 9 a.m. – 6 p.m. Saturday and Sunday. No direct supervisory functions.
Duties and Responsibilities
Must possess, as a minimum, a high school diploma or GED equivalent and be certified/registered in the state of practice.
Must possess a minimum of one (1) year of experience preferred in a setting serving the same age/type of resident population served by this facility.
Where Will Compassion Take You?
At Consulate Health Care, we're looking for talented, compassionate and hard-working individuals who are eager to serve others. Our team members go above and beyond to give our residents and patients the care they deserve — so you'll find that every day with Consulate Health Care offers new and exciting opportunities to learn and grow.
Compassionate hearts and passionate dedication – these two qualities shine in our team members and provide the foundation for our mission of “Providing Service With Our Hearts and Hands”. The compassion you'll show to residents, patients and their families is the lifeline of our business, while relationships with your peers and coworkers will strengthen our vibrant, diverse community.
Consulate Health Care is one of the nation's leading providers of Senior healthcare services, specializing in post-acute care. Operating in 21 states, we offer services ranging from short-term transitional care to Alzheimer’s and dementia care.